Privacy Policy

Welcome to the Chrome Industries website, chromeindustries.com.au (“Website” or “Site”). This Privacy Policy ("Policy") sets out how Chrome Industries LLC. ("we", "us", "our"), collect, use, process and disclose information about you when you visit and/or order our products through our website. We believe the privacy and security of your information and data (“Personal Information”) is very important. We encourage you to read this Policy carefully.

 

Any updates or modifications to this Policy will be posted to our website on this page. By using or accessing the Website, you signify that you have read, understand, and agree to be bound by this Policy.

 

What is Personal Information?

For the purposes of this Privacy Policy, “Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. We may, and we may authorise third parties to create aggregate records from Personal Information by excluding information that makes the information capable of identifying an individual or household (“Aggregate Information”). The Privacy Policy does not restrict or limit our collection and use of such Aggregate Information, and we reserve the right to share such Aggregate Information with third parties without restriction.

 

What information do we collect?

Information You Give Us. We receive and store any Personal Information you post on or provide through the Site, including when you request information from us. By accessing or using our Site, you understand it is your choice to provide us with this information. You can choose not to provide such Personal Information, in which case you may not be able to access or use portions of our Site or services such as purchasing merchandise, etc.

 

Purchases. If you purchase products via the Site, the transaction may be handled by our service providers or third-party vendor(s) responsible for processing your payment (“Payment Processor”). These entities have their own privacy policies (Shopify, AfterPay and/or PayPal), and those terms will apply to you. Please review them at the links provided during payment processing.

 

Credit Card Information. We require payment or credit card information for the Payment Processor to process purchases. This includes your name, payment or credit card number, expiration date, billing address, and authentication codes or related information to authorise the charge and complete the transaction.

 

Automatically-Collected Information. We automatically receive and store certain information when you visit the Site. This automatically-collected information may include the name of the domain and host from which you access the internet, the IP address of the computer you are using, the browser and operating system you are using, the date and time you access the Site, any search terms you used to find the Site, device identifiers and network information, and your actions in connection with the Site, among others. Note that this information will only be treated as Personal Information if we combine or link it to any identifying information or if otherwise required by law. Otherwise, this information constitutes Aggregate Information.

 

Cookies. We automatically receive and store certain information when you visit the Site through cookies. Cookies are strings of text that a website may store on your computer. We use cookies for authentication, to remember your settings, to keep track of your activity during a site visit, to conduct usability tests, to improve Site performance, and to implement certain features of the Site.

 

The Site creates session cookies for each visit to facilitate your visit. The session cookie expires at the end of the session. We may also use persistent cookies, which remain on your device longer. Cookies do not corrupt or damage your computer or computer files.

 

We may use analytics and customisation cookies, including third-party cookies, to gather information on how our Site is used by our users and to measure how popular our marketing campaigns are. We use the data we get to help customise our Site and products for you and make the content you see as relevant as possible. We may also use the data we collect to help identify and prevent fraud and to track visits from our affiliates or partners.

 

We may use social networking cookies to allow visitors to share our pages and content through third-party social networking websites.

 

We may use targeting/advertising cookies to help us customise and regulate (e.g., by capping the frequency of) the advertisements you receive, provide you with tailored offers, and measure the effectiveness of our advertising. For instance, if we target an ad campaign through an online advertising network, we might use cookies on our Site to estimate how many viewers of the ad later visited our Site – and, therefore, how effective the ad campaign was. Or, we might “retarget” visitors to our Site by providing them offers (whether through online display media, email or direct mail) similar to those they viewed or expressed interest in during their Site visits.

 

Use of Personal Information

Personal Information provided by you or obtained through the Site may be used by us (unless otherwise restricted by law) to, among other things:

  • Communicate with you by email, telephone or mobile devices about products or services that may be of interest to you;
  • Develop and deliver any newsletter or alerts (see more information about Marketing Emails below);
  • Tailor your user experience;
  • Develop and display third-party content and advertising tailored to your interests on the Site (see more information about Advertising below);
  • Enforce our Terms;
  • Manage our business;
  • Notify you of changes to our services;
  • Send you the information you have requested;
  • Process entries to a competition or promotion;
  • Carry out obligations under any contract we have with you or
  • Perform functions as otherwise described to you at the time of collection.

 

Storage. We generally store Personal Information as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, as we determine necessary for business records, and as required under applicable law. We may transfer your Personal Information from Australia to other countries or regions in connection with the storage and processing of data, fulfilling your requests, and operating our business. By providing any information to Chrome Industries, you consent to such transfer, storage, and processing.

 

Marketing emails. We may use third-party service providers to send our marketing emails. The emails may contain e-tags, which permit you to share the mail via social sites to which you subscribe. In addition, when you click on a link to the Site included in the email, a persistent cookie is placed on your computer. This cookie is used to measure the effectiveness of our email marketing efforts, better understand how our users navigate through the Site and enhance user experience. To that end, we collect a variety of information about how you interact with our marketing efforts, including how many times the email is opened and/or clicked, the browser type used, the operating system, the user email program, etc. The cookie set by our service providers may remain on your hard drive 30 days after the last time you clicked on the coded link in the email or until you delete it.

 

In addition, the third parties that assist with our marketing emails may use pixel tags that help us send the email in a format you can read to let us know which emails you act upon and target the content of future emails better. We also use these tags to track the aggregate number of emails read and whether any of the links in the email were accessed.

 

Advertisements. We may use third-party service providers to serve and host our advertisements. You may receive our ads on these third-party sites. These third parties may use cookies to track the times our site is accessed and whether the site was accessed from the advertisement.

 

Disclosure of Personal Information
Chrome Industries may share Personal Information as follows and as further outlined below:

  • With third-party service providers that perform services or functions on our behalf.
  • With Payment Processors to process payments.
  • With third parties, such as social sites (including Facebook and Instagram), to which you subscribe for you to link to them through our site and view our content through those sites.
  • As we believe is necessary to comply with applicable laws or regulations, and/or to enforce this Privacy Policy and the Terms and to protect our rights and the rights of others.
  • As required by a court or government agency or to respond to a claim by you or a third party.
  • As part of a transfer of our assets, for example, in the event of a merger, acquisition, corporate change or, in the unlikely event of bankruptcy, involving Chrome Industries.
  • As you may otherwise request or agree.


Service Providers. We use third-party service providers to provide specific business support services that may involve access to Personal Information. Examples of such services include sending emails, conducting and administering promotions, executing surveys, providing customer service, performing business analysis, and processing payments. We are not responsible for the actions of service providers or other third parties or any additional information you provide directly to any third parties.

Business Transactions. We may disclose your Personal Information as part of any merger, sale of company assets or acquisition, and in the event of an insolvency, bankruptcy or receivership. The recipient of Personal Information following such actions may have privacy policies that differ from those in this Policy. You will be notified via email and/or a prominent notice on the website, and you may opt out of using your existing information in a new manner.

Special Events. If you choose to participate in a special event (for example, a promotion), we may share your Personal Information with those organisations participating in the applicable event.

Other Purposes. We may use and share Personal Information for other purposes with your consent.

Other Privacy Policies. Our Site may provide links to third-party websites outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies on these (and all) websites.

Children
The Site is not directed at children, and we do not knowingly collect Personal Information directly from users under the age of 13 or from other websites or services directed at children.

Updating or Correcting Your Information
If you would like to view your Personal Information or delete or modify incorrect parts thereof, you may do so by sending an email to hello@chromeindustries.com.au. We may be required to keep this information rather than delete it or keep it for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements. Please note that when we delete any Personal Information, it will be deleted from the active database but may remain in our archives.

We reserve the right to verify the identity of any person making a request to opt-out or to delete or modify incorrect Personal Information, to charge you a fee before providing access, and to deny such requests, except as prohibited by law; provided, however, that we will have no liability of any kind resulting from false or erroneous requests or any change or deletion we make for any reason.

Contact; Complaints
We take your privacy seriously and invite you to contact us by emailing hello@chromeindustries.com.au with any questions or concerns you may have regarding this Privacy Policy or our collection, storage, and use of your Personal Information.

Securing Your Information Online
We take reasonable measures to protect your Personal Information to prevent loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, please note that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. You should use secure usernames and passwords, carefully protect them from disclosure and keep your security and anti-malware protection tools current and up-to-date on your computer.

If we become aware of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. For example, we may email you or post a notice to a public forum.

You should also know how to handle and disclose your Personal Information and sending Personal Information through insecure email.